Frequently Asked Questions

ORDER

DO I NEED TO CREATE AN ACCOUNT BEFORE PLACING AN ORDER?

No, you don’t have to create a SIGN account, but having an account has many advantages.

WHEN YOU CREATE AN ACCOUNT, YOU CAN :

Review past purchases.
Save items you’d love to have to your Wish List.
Save your personal details and payment details for the smoothest checkout experience.
Manage your personal details, delivery address, order status and order history.

HOW DO I KNOW IF AN ITEM IS IN STOCK

All items are in stock unless a “SOLD OUT” message is displayed. This message is shown after you’ve selected your size (if the item has size options).

Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media

CAN I ADD ITEMS TO AN ORDER THAT I PLACED?

It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our warehouse almost immediately.

Once you’ve received your order, you can return the entire order or products you do not want to keep within 14 days.

Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.

I PLACED AN ORDER SUCCESSFULLY, BUT I DIDN’T RECEIVE A CONFIRMATION E-MAIL YET. WHAT SHOULD I DO?

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details

In case you didn’t receive this e-mail within 2 hours, please contact us to ensure order validity.

PAYMENT

WHAT ARE THE PAYMENT OPTIONS?

You can pay using Visa, MasterCard, American Express and Apple Pay.

The payment options can vary from country to country.

RETURN

HOW CAN I RETURN MY ORDER?

You can return your order free of charge within 7 days. Please note that the tag must be attached and the item cannot be worn or washed.

Can’t find what you’re looking for?

Phone number: +(966)570136911

We’re happy to help.